WRITEWORKSDocs
Open the appAppStart free trialFree trial
Getting started
  • How do I add my brand's domain?
  • What does the onboarding flow actually do?
  • How do I invite team members?
  • How does the 7-day free trial work?
  • What's the difference between Organisation, Workspace, and Brand?
  • How do I switch between organisations?
AI Visibility & Citations
  • What is AI visibility?
  • Which AI engines does WriteWorks track?
  • How often does WriteWorks scan?
  • What does Share of Voice mean?
  • How are citations attributed to my brand?
  • How do I see the AI answers behind a number?
  • What is Truth Check?
  • Why aren't my prompts showing data yet?
Analytics
  • How do I read the AI Visibility dashboard?
  • What's the difference between Bot Visits and Human Visits in AI Crawlers?
  • How do I filter analytics by region, platform, or topic?
  • What is the AI discoverability score?
  • How do I fix AI discoverability issues?
  • AI bot access and robots.txt
  • How do I research prompts with Keywords & prompts?
  • Scheduled and manual crawls
  • Which report template should I use?
  • How do I schedule reports and add AI commentary?
Metrics glossary
  • What is Visibility?
  • What is Share of Voice?
  • What is Average Position?
  • What is Citation Share?
  • What is Sentiment?
  • What is a Mention?
  • What is Rank and rank change?
  • What is a Query fan-out?
  • What does the up or down % next to a metric mean?
  • What are Bot visits?
  • What are AI citations and AI indexing?
  • What are Human visits (AI referrals)?
  • What are Citations and cited domains?
  • What is Prompt volume?
  • What are Search volume, Keyword difficulty and CPC?
  • What are Clicks, Impressions, CTR and Average position?
  • What is Topic authority?
Content creation
  • How do I generate a new piece of content?
  • What are AI agents?
  • How do I refresh / optimise an existing page?
  • What is the Context manager?
  • How do I build an AI content plan?
  • How do I publish to my CMS?
  • How do I find new content opportunities?
  • How do the editor's Search, Human and Brand reviews work?
  • How does keyword research work?
  • Knowledge base folders and synced data
  • What are Sheets and agent columns?
  • What are Skills?
Brand & competitors
  • How do I add or remove competitors?
  • How does WriteWorks discover competitors?
  • How is competitor visibility calculated?
  • How do brand kits work?
Billing & plans
  • How do I upgrade my plan?
  • What are the plan limits?
  • Why is my account locked?
  • What are AI tokens?
  • How do I add extra regions or extra tracked prompts?
  • How do I cancel my subscription?
Account & team
  • How do I change my email address?
  • Why am I asked for a code when I sign in?
  • How do I reset my password?
  • How do I manage team roles and permissions?
Troubleshooting
  • Brand analysis failed — what now?
  • My scan keeps timing out.
  • I'm not seeing any data on my dashboards.
  • How do I report a bug or request a feature?
GEO & AEO fundamentals
  • What is answer engine optimization (AEO)?
  • What is generative engine optimization (GEO)?
  • GEO vs SEO: generative engine optimization vs traditional search
  • A practical guide to generative engine optimization
  • AEO vs SEO: answer engine optimization vs traditional search
  • SEO vs GEO vs AEO: how the three fit together
  • AEO marketing: what answer engine optimization means for marketers
  • What is LLM SEO?
  • What is AI search engine optimization?
AI visibility & monitoring
  • AI search visibility explained
  • AI visibility tools: what they do and how to choose one
  • AI brand visibility: how AI engines describe your brand
  • How to improve brand visibility in AI answer engines
  • AI brand monitoring: tracking your brand in AI results
  • How AI visibility tracking works
  • AI search visibility metrics and KPIs
  • The best AI visibility tools for B2B companies
  • How to measure share of voice in AI search
  • What is AI strategic visibility?
  • Searchmetrics Visibility: what it measured and what replaced it
AI SEO & content
  • What is AI SEO?
  • AI SEO tools: what they do and which tasks they actually help with
  • AI content optimization: rewriting pages for humans and engines
  • AI keyword research: how to use AI for keyword research properly
  • AI SEO services: what they include and what to ask for
  • AI content marketing: what changes and what does not
  • AI SEO agencies and companies: how to choose one
  • AI search optimization tools: the categories and what each is for
  • AI content strategy: planning for a search landscape with fewer clicks
  • AI SEO statistics: what the data says about AI's impact on search
  • AI content marketing tools: choosing by workflow, not features
Ranking in AI answers
  • How to rank in ChatGPT
  • How to get cited by AI search engines
  • How to rank in Google AI Overviews
  • How to get mentioned and recommended by ChatGPT
  • Why your brand doesn't show up in ChatGPT
  • How Google AI Overviews affect SEO
  • How to get cited by Perplexity AI
Tools & comparisons
  • Generative engine optimization tools: what to look for
  • Answer engine optimization tools: what the category covers
  • ChatGPT SEO tools and trackers
  • LLM SEO tools and rank trackers
  • Profound alternatives: how to evaluate the options
  • Perplexity SEO tools and trackers
  • Peec AI alternatives and how to evaluate pricing
  • Generative engine optimization services: what you are buying
  • Profound vs Peec AI: how to compare them for GEO and AEO
  • Generative engine optimization agencies: how to choose one
  • Answer engine optimization services: scope and deliverables
  • AirOps alternatives: content workflow versus AI visibility
  • Answer engine optimization agencies: evaluation checklist
AI crawlers
  • What is GPTBot?
  • AI web crawlers explained
  • GPTBot and robots.txt: allowing or blocking OpenAI's crawlers
  1. Help
  2. AI Visibility & Citations
Help · AI Visibility & Citations

AI Visibility & Citations

How WriteWorks tracks your brand across answer engines.

8 articles
  • What is AI visibility?

    AI visibility is the share of AI-engine answers (ChatGPT, Claude, Perplexity, and more) that mention your brand.

  • Which AI engines does WriteWorks track?

    WriteWorks tracks ChatGPT, Perplexity, Google AI Overviews and more, with the engines you get depending on your plan.

  • How often does WriteWorks scan?

    WriteWorks scans every brand once a day on every plan, and scans newly added prompts straight away.

  • What does Share of Voice mean?

    Share of Voice is your portion of all brand mentions in the AI answers to your tracked prompts, counting every brand the engines name.

  • How are citations attributed to my brand?

    WriteWorks attributes citations by matching each cited link's domain against your website, and mentions by matching your brand name or domain in the answer text.

  • How do I see the AI answers behind a number?

    Evidence opens the stored AI answers behind any AI visibility number or chart point, and Answer X-ray shows one answer in full.

  • What is Truth Check?

    Truth Check fact-checks the claims AI engines make about your brand against your Context, scores their accuracy and drafts fixes for wrong ones.

  • Why aren't my prompts showing data yet?

    Your first scan usually populates within minutes of finishing onboarding; if nothing shows after an hour, check AI Visibility settings.

Other categories
  • Getting started
  • Analytics
  • Metrics glossary
  • Content creation
  • Brand & competitors
  • Billing & plans
  • Account & team
  • Troubleshooting
  • GEO & AEO fundamentals
  • AI visibility & monitoring
  • AI SEO & content
  • Ranking in AI answers
  • Tools & comparisons
  • AI crawlers
Help home