Help · Troubleshooting
Troubleshooting
When something goes wrong — quick fixes.
4 articles
- Brand analysis failed — what now?
Either retry, fall back to manual setup, or check that your domain is publicly reachable.
- My scan keeps timing out.
Reduce active prompts to under 50 for the first scan, then add more once data starts populating.
- I'm not seeing any data on my dashboards.
Most often: onboarding didn't finish, the first scan is still running, or you have no active prompts.
- How do I report a bug or request a feature?
Use the chat widget in the bottom-right or email support@writeworks.ai with reproduction steps.