Why aren't my prompts showing data yet?
Your first scan usually populates within minutes of finishing onboarding; if nothing shows after an hour, check AI Visibility settings.
If you have just finished onboarding and your prompts still aren't showing any data, this article explains what to expect and how to get things moving again. In most cases the data simply hasn't finished loading yet.
Right after onboarding completes, WriteWorks runs your first scan automatically. Results usually land within a few minutes, and while the scan is queued or running a banner at the top of the AI visibility pages says so. We'll also email you when the first results are ready. After the initial run, scans continue daily on every plan. Newly added prompts are scanned straight away, so a brand-new prompt should populate within minutes rather than waiting for the next daily cycle.
If you have waited about an hour and still see nothing, work through the checks below.
- Confirm onboarding actually finished. The 'Resume setup' pill in the header disappears once setup is complete, so if it is still there, finish onboarding first.
- Open AI visibility, then Settings, and check that you have at least one prompt under Prompts. With no prompts there is nothing for a scan to report on.
- Read the banner at the top of the AI visibility pages. If it says your first scan didn't finish or finished without results, it will retry automatically on the next scheduled run; if it keeps failing, contact support.
- Check your subscription. Scans don't run for an organisation without an active subscription, so resolve any billing issue under Settings, then Billing.
- If brand analysis itself failed during onboarding, redo the AI step or set your brand up manually, then let the scan run again. See the related article on brand analysis for details.
Tip: give the very first scan a little time before troubleshooting. If a fresh prompt hasn't appeared after a few minutes, the banner on the AI visibility pages is the fastest place to see what happened.
Still stuck? We typically reply within 1 business day.
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